BRITPLAS FABRICATIONS LIMITED

WARRANTY TERMS AND CONDITIONS

 Products Covered: Safevent Window

 1. Warranty system

Britplas Fabrications Limited provides a warranty for the product range included in our price offer. BFL warrants that the system manufactured by them meet the technical requirements and standards imposed on the company. This document is intended for general guidance, Contract specific agreements may not be fully reflected in the document. If a discrepancy occurs, please contact a Britplas representative or email sales@britplas.com.

General

This warranty is effective only if:

1. The goods have been paid for in full (inclusive of any retention amounts)
2. installation is made in accordance with our specific instructions including a copy of the completed quality assurance from point of installation,
3. Maintenance log, in accordance with required maintenance procedures/replacement documentation included within the O&M information (if applicable).
4. A service and full inspection has been completed at the point of 12 months (from installation) and annually on a continuous basis (in accordance with appendix A).

Subject of warranty

1-year warranty from completed date of installation for parts and labour for the above-named products.

2. Components and Individual Warranties (subject to items a-d above)

 Powder-coated profiles (aluminium)

1. The warranty provides 20-years’ coverage for adhesion of powder coating.
2. Resistance of powder coating to UV radiation, discoloration and gloss loss.

Powder-coated profiles (steel)

1. The warranty provides 5-years’ coverage for adhesion of powder coating.
2. Resistance of powder coating to UV radiation, discoloration and gloss loss.

Anodized profiles subject to the supplier’s warranty (transfer of warranty)

The term of warranty for anodized coating is 10 years.

Raw profiles

Raw profiles are conformable with all requirements set forth in technical approvals, relating to the relevant systems offered by BFL.

Aluminium Compound profiles

1. 10 years’ warranty coverage for stability of mechanical properties
2. 10 years’ warranty coverage for retaining thermal insulation performance

Powder-coated and anodized accessories

System hardware (hinges, locks, window fittings, etc.) 1 year’s warranty coverage

 Other accessories

1. Rubber gaskets – 1 years’ warranty coverage
2. System tools, presses – 1 years warranty coverage
3. Other accessories – 1 years’ warranty coverage.
4. Glass Units – 5 years (subject to the manufacturers terms and conditions)
5. Integral Blinds – 5 years, 2 years for electrical controls (power / control units)

 3.Statement

1. Any defect covered hereunder must be notified in writing (with proof of delivery) to Britplas by the complainant within one week from its detection.
2. A warranty complaint is pre-conditioned by submitting to Britplas a document evidencing the purchase, which will enable identification of the product (invoice).
3. Britplas hereby undertakes to process the complaint within 10 business days from the date of submitting the complaint.

 4. Warranty validity

The warranty shall remain valid subject to fulfilment of the following conditions:

The warranty does not apply to windows damaged by improper handling, abuse, misuse or installation of any component “by others”. This represents Britplas maximum liability in accordance with the limitations of the company product/public liability insurance.

This warranty does not apply to replacement units or parts beyond relevant individual warranties offered. Britplas will not be liable for any expense involved in the removal of defective units, installation of replacement units, profile or parts, or any other incidental or consequential damages following completion of the 1-year warranty for parts. Any parts under individual warranties falling outside the 1 year warranty (parts and labour) agreed as being defective will be replaced, EXWORKS or plant.

This warranty shall be void if the window or any part is subjected to abnormal stresses from the load application of heat, excessive vibration, building or foundation movement; if installed in conjunction with materials which do not remain resilient for the life of the warranty, or if the methods and materials used in the installation do not completely act as intended and protect the product for the life of the warranty. Britplas reserves the right to inspect any part or unit, which is allegedly defective.

Principles regarding transportation, storage and assembly of powder-coated and anodised elements have been complied with.

The assembled constructions have been properly and regularly maintained with the application of suitable agents and in accordance with the provided maintenance instructions.

The party filing a complaint under warranty shall be responsible for providing evidence that the foregoing requirements have been met.

5. Specific warranty exclusions

This warranty shall not be applicable in case of:

1. Identification of mechanical damage
2. Identification of surface damage as a consequence of:

• intentional action or human error
• failure to follow the rules of processing and maintenance or the usual wear and tear of the product
• contact with chemicals

3. Negligence to follow restrictions defined in technical approvals and system
4. Occurrence of defects for reasons beyond the control of BFL, such as:

• natural disasters (volcano eruptions, earthquakes, floods etc.),
• warfare, civil wars, terrorist attacks, etc.,

5. Occurrence of defects due to improper use of aluminium / UPVC construction
6. Unreasonable delay with conducting repairs
7. Failure of the party to the contract to meet its financial liabilities or in case of default in payment
8. Colour variations, which could have been noticed and complained about before mounting of the structure – after mounting this aspect shall not be covered by this warranty
9. Shade variations as compared to the paper samples used by the Customer according to the RAL palette
10. Continuous exposure of coated surfaces to temperatures in excess of 70° C
11. Exposure of compound profiles to temperatures in excess of 200° C
12. Continuous immersion in water
13. Window film & any glass units film has been applied whether supplied by BFL or others.
14. Damage caused as a consequence of contact with materials producing galvanic vapours (certain metals, e.g. copper, lead) or acids (certain species of wood, e.g. oak, walnut tree).
15. Occurrence of defects for reasons beyond the control of BFL, such as:

• Natural disasters (volcano eruptions, earthquakes, floods etc.),
• Warfare, civil wars, terrorist attacks, etc

Maintenance principles (for further information please refer to your full O&M guidelines)

Coating defects are often caused by incorrectly cleaning; the rules described below should be clearly followed:

Window Hardware and Maintenance. The friction stays, locking mechanisms and moving parts should be lubricated periodically to minimise wear and to ensure smooth operation.

Cleaning should be performed every 6 months (or 2 months if the building location has direct influence zones of saltwater, industrial or chemical plants, blast furnaces or other aggressive emissions). The recording of cleaning must be duly documented in a report with before and after pictures.

Only clean water should be used for cleaning. Cleaning may become more effective when a soft cloth not scratching the surface is applied to wipe a decorative surface.

While cleaning, the temperature of coatings must not exceed 25oC.

The temperature of water used for cleaning must not be higher than 25oC. Cleaning surfaces with a steam jet is forbidden.

Before starting cleaning, check the effect of agents used for that purpose. The test should be carried out on the surfaces, which are not seen. If undesired effects appear, do not use the cleaner being tested.

Strong acid or strong alkaline cleaning agents must not be used (including the ones containing detergents). Surface-active agents, which may react with aluminium, must not be used, either.

Do not use any abrasive cleaners and do not clean the surface by rubbing. Soft cotton cloths intended for industrial cleaning are allowed. While cleaning with a wiping cloth, do not apply too much pressure to the surface being cleaned.

Do not use any organic solvents containing esters, ketones, alcohols, aromatic compounds, glycol esters, chlorinated hydrocarbons, etc.

Do not use any detergents of unknown origin.

Maximum reaction time of a cleaning agent must not exceed one hour. If necessary, the cleaning process may be repeated after 24 hours.

After each cleaning, the surface must be immediately rinsed with cold water.

Do not use salt or chemical substances used to remove icing near profiles.

7. Indemnity

Britplas warrants that in all cases when the complaint has been admitted, the warranty settlement to be chosen will be financially most convenient for both parties.

BFL is a holder of a product liability insurance policy with a coverage of £10,000,000.00 each and every claim (specific exclusions applies)

8. Final provisions

1. The warranty service includes only the defects caused by reasons inherent in the sold goods.
2. The warrantor shall not be held responsible hereunder should it transpire that the identified defects were caused by reasons other than the ones inherent in the sold product.
3. In the event of identifying by the Seller a defect impossible to remove, BFL or an authorized entity shall replace the product with a new one.
4. Provisions of the Civil Code shall be applicable in matters not governed by the foregoing warranty terms and conditions.

 

John Blackwell

Director

 

LIFE EXPECTANCIES 

System Component	Material	Life Expectancy	Comment
Aluminium Section	Aluminium	Over 50 years
Thermal Break	Polyamide	Over 50 years
Inner / Outer Gaskets	EPDM	Over 25 years	Clean with soapy water during glass cleaning.
Sealants	Silicone	Over 25 years	Periodical inspections recommended. Manufacturer instructions must be observed and strictly adhered to regarding storage conditions and any chemicals used for cleaning and maintenance.
Screws	Stainless Steel	Up to 25 years	Periodical inspections recommended to ensure there are no physical or chemical interaction between other metal elements
Powder Coating (to Aluminium)	Polyester	Over 25 years	Manufacturers maintenance guidelines must be observed. All relevant cleaning and maintenance instructions must be strictly adhered to.
Handles	Aluminium / Stainless Steel	Over 25 years	Manufacturers maintenance guidelines must be observed. All relevant cleaning and maintenance instructions must be strictly adhered to.

This document is provided to give guidance only. Britplas Fabrications Limited has sourced the included information from publicly available data. This document does not constitute any form of guarantee or warranty but does provide valuable information.